Privacy Policy

1. Introduction

NOVIQE ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit noviqe.com or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this policy. If you disagree with any part, please discontinue use of our website.

2. Information We Collect

Information you provide directly:

• Name, email address, and contact details when you create an account or contact us
• Billing and shipping address when you make a purchase
• Payment information (processed securely by Shopify — we do not store card numbers)
• Communications you send us

Information collected automatically:

• Log data (IP address, browser type, pages visited, time spent)
• Cookie and tracking data (see Section 5)
• Device information (type, operating system)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer service requests
• Send promotional emails (you can unsubscribe at any time)
• Improve our website and product offerings
• Prevent fraud and maintain security
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Shopify — our e-commerce platform provider
• Shipping carriers — to deliver your orders
• Payment processors — to process transactions securely
• Analytics providers — to understand website usage (data is anonymized)
• Legal authorities — when required by law

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and analyze site traffic.

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmission, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at hello@noviqe.com.

8. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:
hello@noviqe.com
NOVIQE · noviqe.com